FAQs – Your Questions Answered | Liberty RCM
Frequently Asked Questions About Liberty RCM
Find answers to common questions about our services, processes, and how we can help your practice achieve financial liberty and operational excellence.
We've compiled answers to some of the most common questions we receive. If you don't find your answer here, please don't hesitate to [Contact Us] – our team is available 24/7 to assist you!
I. General Questions about Liberty RCM
Liberty RCM stands out due to our incomparable 24/7 customer support, ensuring you always have expert help when you need it. We also pride ourselves on offering impressively lower and affordable pricing without compromising on the quality or reliability of our services. Our core promise is to deliver reliable and dependable solutions tailored to your specific needs, giving you the financial liberty to focus on patient care. We are also highly flexible and can work with virtually any EHR/PM system.
We serve a wide range of healthcare providers, including solo practitioners, small to large group practices, multi-specialty clinics, hospitals, laboratories, imaging centers, and more. Our services are scalable and customizable to meet the unique needs of any healthcare organization.
If you're looking for a partner who can help you increase revenue, reduce administrative burdens, ensure compliance, and provide exceptional support at an affordable price, then Liberty RCM is likely a great fit. We recommend [scheduling a free consultation] so we can understand your specific challenges and discuss how we can help.
No practice is too small or too large. We offer scalable solutions that are tailored to the size and complexity of your operations, from solo practitioners to large hospital systems.
II. Service-Specific Questions
Our comprehensive RCM service covers the entire patient financial lifecycle, including patient registration & eligibility verification, charge capture & medical coding, claims submission, payment posting, denial management & appeals, AR follow-up, patient billing, and detailed reporting. Visit our [RCM Service Page] for more details.
We have a dedicated team that proactively analyzes denied claims to identify root causes. We then aggressively appeal unjustly denied or underpaid claims and work to implement corrective actions to prevent similar denials in the future. Our goal is to maximize your collections and minimize write-offs.
The credentialing timeline can vary depending on the payor and the completeness of the information provided. However, our expert team works diligently to expedite the process, ensuring applications are accurate and submitted promptly. We provide regular updates on the status of your applications.
We can source a wide range of skilled healthcare professionals, including medical billers, coders, AR specialists, front desk staff, administrative support, medical transcriptionists, and more. We offer flexible solutions for temporary, temp-to-perm, and direct hire needs.
III. Pricing & Onboarding
We offer impressively lower and affordable pricing, typically structured as a percentage of collections for billing services, or a flat fee for other services like credentialing or transcription. Our goal is to provide transparent and predictable pricing that delivers exceptional value. We encourage you to [contact us for a custom quote] tailored to your specific needs.
Our onboarding process is designed to be smooth and efficient. We'll work closely with you to understand your current workflows, integrate with your systems (or help you find new ones), and set up all necessary processes. We assign a dedicated point of contact and ensure a seamless transition with minimal disruption to your practice.
We believe in earning your business through excellent service and results. While we do have service agreements, we strive for flexibility. Please [contact us] to discuss terms that work best for your practice.
IV. Support & Technology
Our team is proficient with a vast majority of major Electronic Health Record (EHR) and Practice Management (PM) systems on the market. We pride ourselves on our flexibility and ability to integrate seamlessly with your chosen platform. If you're looking to switch or implement a new system, we can also provide recommendations.
This is where we shine! Liberty RCM offers incomparable 24/7 customer support. You can reach our dedicated support team via phone, or email at any time, day or night. We are always here to help.
We take data security and patient privacy extremely seriously. Liberty RCM is fully HIPAA compliant, and we utilize secure systems, encrypted communication channels, and robust protocols to protect all sensitive information.